Level: Beginner to Intermediate

Mode: Online, Hybrid, or In-person

Duration: 8 months

Description: Develop key administrative skills to efficiently manage office operations, support senior staff, and maintain effective communication within an organization. This course covers essential functions like office organization, time management, communication, and bookkeeping. Whether you’re starting your career or aiming to improve your office management skills, this course equips you with the necessary tools to succeed.

Key Learning Outcomes:

• Develop organizational and time management skills to manage office operations.
• Master communication techniques for professional interactions within the workplace.
• Understand essential administrative tasks like scheduling, record keeping, and inventory management.
• Gain practical experience in office administration systems and processes.

Who Should Enroll:

• High School Graduates: Enter the workforce with critical office skills.
• Junior Office Staff: Strengthen and formalize your administrative abilities.
• Professionals: Upgrade your office management skills to support senior staff effectively.

Course Structure:

1. Module 1: Introduction to Office Administration
   Basics of office management, roles, and responsibilities.
   Assessment: Case study on daily office operations.
2. Module 2: Communication and Interpersonal Skills
   Master written and verbal communication in a professional setting.
   Practical: Draft professional emails and reports.
3. Module 3: Record Management
   Efficient handling of records, filing systems, and data protection.
   Assessment: Design a filing system for a small business.
4. Module 4: Bookkeeping and Financial Management
   Learn bookkeeping essentials, including accounts payable and receivable.
   Practical: Prepare a simple financial report for a mock company.
5. Module 5: Time Management and Scheduling
   Prioritize tasks and manage time effectively.
   Assessment: Create a weekly schedule for a busy executive.

Final Integrated Assessment:
Participants will work on a comprehensive real-world office scenario, managing daily tasks, scheduling, communication, and reporting, providing a well-rounded demonstration of the skills learned.

Course Delivery

Learning Modes:

• Online Mode:
  Self-paced with virtual check-ins and discussion forums for support.
  Assessments and practical assignments submitted via SchoolCentral’s online platform.
• Hybrid Mode:
  Online lectures combined with in-person workshops for hands-on practice.
• In-Person Mode:
  Classroom-based learning with direct instructor access and physical tools for office management practice.

Support:

• Facilitator Support: Weekly virtual office hours for assignment help and clarifications.
• Dedicated Course Advisor: Assistance with deadlines and course completion guidance.
• Community Forum: Peer-to-peer interaction to discuss projects and share insights.

Certification:

Upon successful completion of the course and final assessment, learners will receive a QCTO-aligned Office Administration Certificate, recognized across various industries.

Estimated Level:

This course is aligned with NQF Level 5, preparing learners for entry-level to intermediate positions such as Office Administrator, Administrative Assistant, and Office Manager.

Pricing:

• Course Fee: R14,000
• Registration Fee: R1,275 (Non-refundable)